Pay Rate: $63.06 - $105.32 per hour

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today. 

** This is a Fully Remote Opportunity within the United States**

As a successful candidate, you will:

The ETG (Enterprise Technology Group) Manager for Beacon and Research is responsible for leading the team and managing deliverables related to scope, cost, schedule, and quality. This role serves as a critical liaison between all the Epic application teams that collaborate with Beacon and Research, IS partners, and operational stakeholders, ensuring effective collaboration and clear communication. The manager will provide expertise in supporting the EHR system, including technology, workflows, upgrades, and project implementation. Success in this role requires working proactively with clinical and operational leaders, fostering positive relationships, and ensuring resources are aligned to meet deadlines. Reporting to the ETG System Director of Pharmacy Research & Oncology Systems, this leader must excel in people management, customer service, and balancing multiple priorities.

Managerial Responsibilities: 

• Provides leadership, technical direction and oversight to ensure departmental applications and solutions meet immediate and long-term needs and support City of Hope’s mission and strategic vision
• Stays up to date on advancements in research & oncology technology, promotes innovation, and seeks regular input on the evolving needs within COH enterprise.
• Partners with Operations to prioritize projects, evaluate progress, and ensure solutions meet the needs of the organization
• Manages departmental systems Epic application team consisting of 15-30 staff members. Oversees, evaluates and develops skills and performance of team members through assessment, coaching and education opportunities to encourage innovation, growth, and loyalty to the company.
• Follows sound technical guidelines in:  the development of specifications and code, data base design, program testing and implementation
• Designs, develops, operates and maintains assigned systems to ensure availability, reliability, performance and integrity and provides effective, professional and timely support in conformance with service level agreements
• Assists in development of project plans, budgets, and schedules.  Provides input to supervisors on appropriate mix of personnel and required man-hours to perform various project tasks; balances conflicts among scarce resources for competing projects
• Monitors performance of project delivery to ensure adherence to project tasks and schedules; aggressively monitors project budgets and deadlines; reallocates resources to avoid budget or schedule variances
• Provides data for and assists in preparation of project reports communicating, succinctly: 
• project status, 2) critical issues, and 3) potential pitfalls
• Continually evaluates methods of undertaking and completing projects more efficiently - with new programming techniques and different technology platforms. Demonstrates creativity and initiative in maximizing the efficient use of resources
• Seeks direction from superiors in confirming priorities, resolving resource conflicts and approving budget variances
• Provides financial metrics, value realization, and other strategic reports for executive leadership, business stakeholders, and IT team
• Keeps current with the latest innovations, products and technology architectures
• Applies principles of leadership, human relations and Information Technology (IT) / System Life Cycle concepts in the overall supervision and coordination of Epic team
• Experience with agile, waterfall, lean and other current technology delivery processes
• Experience with Epic discovery, documentation of requirements, design, build, testing, training, go-live and post-live and optimization phases
• Delivers solutions that support operational processes, align to technology roadmaps/plans, are secure and architecturally sound, and meet integration requirements
• Negotiates with vendors regarding terms, functionality, pricing and support for offered products while monitoring relations with vendors regarding future and on-going project status and problem resolution management
• Performs other related duties as assigned or requested.

Your qualifications should include: 

• Bachelor’s Degree
• Equivalent experience may substitute
• 5 years of experience managing technical staff
• 5 years of experience working with Epic or 10 years managing another EHR/EMR in lieu of 5 years of Epic experience
• 5 years of experience across multiple healthcare departmental functions

Preferred:

• Master’s Degree
• PharmD
• Epic Beacon certifications current or expired 

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.

City of Hope is an equal opportunity employer.  To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our Comprehensive Benefits, please CLICK HERE.