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Anywhere, USA
DIRECTOR, REVENUE CYCLE EDUCATION AND TRAINING - 10032164
Anywhere, USACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
City of Hope is seeking a dynamic and visionary leader to serve as our Director of Revenue Cycle Education and Training. This is a high-impact opportunity to shape the future of healthcare operations by designing and delivering innovative learning strategies that drive performance, compliance, and excellence across the enterprise.
In a department known for its agility and forward momentum, you will lead the development of scalable, data-driven education programs that prepare teams for success in a rapidly evolving environment. From post-merger integration to AI-powered upskilling, your work will directly influence how we adapt, grow, and lead in the healthcare space.
Key Responsibilities
· Design and lead a strategic roadmap for enterprise-wide revenue cycle education
· Oversee curriculum development for onboarding, upskilling, and performance optimization
· Collaborate with cross-functional leaders to assess training needs and align learning with operational goals
· Leverage analytics and KPIs to measure impact and continuously improve program effectiveness
· Support transformation initiatives through scalable training for system implementations and newly acquired teams
· Stay ahead of industry trends and provide thought leadership in learning innovation
Your qualifications should include:
· Education: Bachelor’s in Health Administration, Business, Finance, or related field (Master’s preferred)
· Experience: 7 years in healthcare revenue cycle, finance, strategy, or performance improvement with leadership responsibilities
· Preferred: Experience with large-scale transformation projects in provider or academic health systems
· Skills:
o Expertise in adult learning principles, LMS platforms, and instructional design
o Strong analytical mindset with ability to link education to measurable outcomes
o Comfort with ambiguity and fast-paced environments
o Exceptional communication, facilitation, and team leadership skills