FINANCIAL CLEARANCE SERVICES SUPERVISOR - JR-17535

Anywhere, USA

City of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

Financial Clearance Services Supervisor

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Location: Remote only

Hours: Full time - 40 hrs per week

Job Summary:

The Financial Clearance Supervisor is responsible for ensuring timely and accurate insurance verification and authorization for all scheduled patients at City of Hope. This role oversees the full financial clearance process to support a smooth patient experience and successful revenue cycle operations.

The supervisor provides day‑to‑day operational leadership, including personnel management, quality assurance, resource allocation, workflow oversight, process improvement, and occasional frontline support. Responsibilities include managing all functions related to financial clearance, such as insurance verification, LOA processing, scheduling/registration coordination, pre‑service cash collections, data entry and quality assurance, and point‑of‑service education.

Position Qualifications

Minimum Education

Associate’s Degree (experience may be considered in place of formal education)

Minimum Experience

2+ years of healthcare experience in a lead or supervisory role
3+ years of patient access experience, preferably in an ambulatory setting

Preferred Education

Bachelor’s Degree

Preferred Training/Certification

Six Sigma Yellow Belt or Green Belt

Skills & Abilities

Demonstrates integrity, professionalism, and a strong team-oriented mindset
Able to work independently with minimal supervision
Excellent customer service skills with a patient‑centered approach
Strong drive for success, initiative, and personal accountability
Effective influencing and persuasive communication skills
Highly detail‑oriented, adaptable, and well‑organized
Proficient with Microsoft Office and various PC applications
Thrives in a collaborative team environment
Proven ability to manage multiple and competing priorities
Strong creative problem‑solving and critical‑thinking abilities
Track record of meeting measurable goals and performance targets
Skilled in managing workloads, setting priorities, and delegating effectively

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.