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ONCOLOGY CARE COORDINATOR - JR-14704
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ONCOLOGY CARE COORDINATOR - JR-14704
Chicago, ILCity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.
The successful candidate:
Location: Zion, IL (Onsite, not remote)
Schedule: Monday - Friday, 7:30 AM - 4:00 PM
Job Description:
We are seeking a dedicated Oncology Care Coordinator to provide nonclinical support and facilitate seamless coordination between patients, caregivers, physicians, care teams, internal departments, and direct referral sources. As the first point of contact at the welcome desk or for direct referrals, you will play a crucial role in ensuring that patient visits are well-coordinated, driving patient satisfaction, conversion, and retention.
Key Responsibilities:
Serve as the initial point of contact for patients and caregivers.
Coordinate appointments and follow-ups to ensure a smooth patient experience.
Facilitate communication between patients, caregivers, and the healthcare team.
Maintain high levels of organization and coordination to enhance patient satisfaction.
Minimum Qualifications:
High School Diploma or equivalent.
Two (2) years of customer service experience.
Excellent written and oral communication skills.
Some knowledge of medical terminology is preferred.
Ability to work independently and interact effectively with patients and caregivers.
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our comprehensive benefits, click here: Benefits Information
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.