Office Assistant

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Responsible for providing administrative support to the Outpatient Care Center and management for Outpatient Care Center.

Responsible for Patient Registration for all patients, addressing any registration or insurance concerns from patients/caregivers, delivery of insurance benefit information, collection of up-front deductible and co-pay amounts, and maintaining accuracy and completeness of the patient financial record.  They must conduct face-to-face interviews, telephone interaction and electronic contact functions and must maintain aspects of the patient financial record.

To obtain and track all authorizations throughout a patient’s stay-from pre-certification through reauthorization and discharge.  Serves as a point person for care managers, registration staff, and payer representatives, ensuring that all authorizations are secured, documented, and renewed as necessary.

JOB QUALIFICATIONS

Experience: 2-3 year of professional experience in related field

Education: High School Diploma or GED – May be substituted by applicable licensure, certification or post-secondary education that requires a High School Diploma or GED as a prerequisite or relevant work experience.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information