Clinical Scheduler

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

***Schedule: M-F 8AM-5PM w/ some flexibility***

The Clinical Scheduler is responsible for the coordination and scheduling of patient care appointments including provider appointments, labs, testing, diagnostics, treatment modalities, procedures, and follow-up appointments. The Scheduler effectively collaborates with clinical and non-clinical departments, providers, and patients to coordinate and schedule patient care appointments, ensuring alignment with provider availability and patient preference, while completing necessary documentation to support pre-certifications of treatments and procedures.

This role will be assigned a variety of complexity in scheduling assignments and receive direction from physicians or other qualified clinical personnel involving more complex patient scheduling needs.

JOB QUALIFICATIONS

Experience: 2 years of professional experience, preferably in healthcare

Experience with multifaceted online computer applications, preferably clinical scheduling

Special Skills

• Analytical with strong problem-solving skills

• Strong computer skills,

• Knowledge of medical terminology

• Advanced written and verbal communication skills as well as high level customer service skills

• Strong interpersonal, leadership, and teambuilding skills

• Excellent organizational skills and ability to manage multiple priorities and responsibilities.

• Efficient, reliable, flexible, goal oriented and adaptable to change, while maintaining high productivity levels

• Ability to be empathetic and resolve conflict/barriers; Ability to handle difficult situations and escalate when necessary

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria:  work experience, qualifications, and work location.