CLINICAL SCHEDULER - JR-16226

Chicago, IL

City of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.

Clinical Scheduler

About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

Schedule: Monday – Friday, 8:30 AM – 5:00 PM

We are seeking a detail-oriented and compassionate Clinical Scheduler to join our team. This role is essential in coordinating patient care by managing schedules for patients, providers, and departments. The ideal candidate will be comfortable conducting face-to-face interviews, phone calls, and electronic communications, while ensuring a seamless and supportive experience for patients.

Key Responsibilities:

Coordinate and maintain accurate schedules for patients, providers, and clinical departments.
Conduct patient interviews in person, by phone, and electronically to gather and confirm appointment details.
Ensure all aspects of patient care are scheduled appropriately, including pre-certifications for treatments and procedures.
Maintain accurate visit records and scheduling data to support patient satisfaction and operational efficiency.
Make informed decisions to meet patients’ healthcare needs and support continuity of care.

Qualifications:

Minimum Education:

High School Diploma or GED

Preferred Education:

Bachelor’s degree

Preferred Experience:

3–5 years of experience using complex online scheduling or computer systems
3–5 years of experience in a medical or healthcare setting

City of Hope is an equal opportunity employer.

To learn more about our comprehensive benefits, click here: Benefits Information

City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.