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Duarte, CA
PBX & EMERGENCY RESPONSE OPERATOR - OC - 10034828
Irvine, CACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
Pay Rate: $22.91 - $32.07 per hour
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. Our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary
The PBX & Emergency Response Operator plays a vital role in ensuring seamless communication across the hospital. In this fast-paced, high-impact position, you’ll manage incoming and outgoing calls, support patients and staff with critical information, and serve as a key player in emergency response coordination. This role is ideal for someone who thrives under pressure, communicates clearly, and is passionate about delivering exceptional service while supporting patient safety.
As a successful candidate, you will:
- Manage high-volume incoming and outgoing calls, routing them accurately and efficiently
- Facilitate hospital-wide communication, including paging staff and relaying urgent messages
- Assist patients and visitors with inquiries related to services, appointments, and general information
- Respond to and process emergency codes, coordinating with hospital command center and key personnel
- Accurately collect and document caller information for follow-up and reporting
- Deliver exceptional customer service to patients, visitors, and staff
- Monitor and respond to critical alarms, including fire, medical gas, and cardiac alerts
- Provide administrative support such as maintaining directories and assisting with scheduling information
- Ensure compliance with hospital policies, procedures, and patient privacy regulations
Your qualifications should include:
- High school diploma
- Minimum of 2 years of customer service experience in a call center, contact center, or PBX environment
City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.
To learn more about our Comprehensive Benefits, pleaseCLICK HERE.