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Duarte, CACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.
Position Summary:Assists health care consumers (patients, survivors, families, and caregivers) in linking to resources and navigating through the care continuum. Acts as the key non-clinical contact who identifies needs and provides information about services and processes at City of Hope.
As a successful candidate, you will:
- Provides information to patients, families, survivors, and caregivers who visit the Patient and Family Resource Center. Information and services are provided courteously, accurately, and in a timely-manner.
- Acts as the key non-clinical individual, which patients can contact and ask questions about COH. Assist with questions and connects individuals with appropriate individuals, if needed.
- Conducts follow-up calls to patients and families to inform them about the patient navigator program.
- Arranges introductory meetings with patients and families to discuss services City of Hope.
- Coordinates and provides hospital orientation and tours of areas pertinent to patient care.
- Orients and informs patients about different services, modalities, and resources that COH provides.
Your qualifications should include:
- Bachelor’s Degree. Experience may substitute for minimum education requirements.
- Three of more years of experience working in hospital / health care settings and interacting collaboratively with medical teams.
- Position requires strong exercise of customer service experience / skills.
Preferred Qualifications:
- Bilingual (Spanish, Cantonese, or Mandarin –speaking preferred)
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.