Jobs filters
#10031795 STERILE PROCESSING TECHNICIAN - EVE
Duarte, CASURGICAL TECHNOLOGIST I (OSC) - #10031367
Duarte, CACLINICAL NURSE III - ICU FELLOWSHIP (10028028)
Duarte, CACLINICAL RESEARCH NURSE (#10021459)
Duarte, CAACCOUNT FOLLOW UP REP - JR-16630
Anywhere, USAPER DIEM NURSE - RADIATION ONCOLOGY - 10032652
South Pasadena, CASENIOR HEALTH INFORMATION MANAGEMENT REPRESENTATIVE, RHIT - JR-16520
Anywhere, USARADIATION THERAPIST I - 10030465
South Pasadena, CATERRITORY MANAGER, PHYSICAN RELATIONS - JR-15829
Anywhere, USAPRIVACY ANALYST - REMOTE - 10032589
Anywhere, USASENIORREVENUECYCLETRAININGSPEC - 10032641
Anywhere, USALEADREVENUECYCLETRAININGSPEC - 10032643
Anywhere, USA
LEADREVENUECYCLETRAININGSPEC - 10032643
Anywhere, USACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
Position Summary:
The Lead Revenue Cycle Training Specialist is responsible for designing, delivering, and optimizing training programs across the revenue cycle, with a focus on Epic and other technology platforms. This role ensures that revenue cycle staff are equipped with the knowledge and skills to perform complex workflows efficiently and accurately. This individual will serve as a subject matter expert and Epic Certified Trainer, collaborating across departments to ensure training aligns with operational goals and system-wide initiatives.
Essential Functions:
Develop and deliver comprehensive training programs for Epic and other revenue cycle platforms, tailored to various roles and learning styles.
Provide at-the-elbow support for advanced workflows, including, but not limited to, financial clearance, billing, follow-up, and denial management.
Design and maintain training documentation, job aids, eLearning modules, and performance support tools.
Conduct training needs assessments and evaluate training effectiveness using metrics and feedback.
Serve as a liaison between operational teams and IT to ensure training reflects system updates and workflow changes.
Mentor and guide other trainers and super users; lead train-the-trainer sessions.
Stay current on Epic upgrades, certification requirements, and adult learning best practices.
- Bachelor’s Degree in Health Administration, Business, Finance or related field; 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
- 7 years of experience in revenue cycle operations or training, including Epic system training and support
- Epic Certified Trainer (must be current and in good standing)
Strong organizational and project management skills
Excellent written and verbal communication
Ability to apply adult learning principles and instructional design methodologies
Ability to work independently and collaboratively across teams
Analytical mindset with attention to detail
Microsoft Office Suite (Excel, Word, Outlook)
Epic (Cadence, Resolute, Prelude, etc.)
Learning Management System (e.g. HealthStream, Cornerstone, or similar)
Instructional Design Tools