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Irvine, CAPrize Drawing
LEAD LOBBY AMBASSADOR, PM - OC - 10031427
Irvine, CACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
About City of Hope Orange County
City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County’s only cancer specialty hospital, opening in late 2025.
With the opening of the hospital, the full continuum of advanced cancer care—from prevention through survivorship—will be available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital will feature 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn’t standard cancer care. This is lifesaving cancer care. This is Hope.
** Work schedule is initially Monday-Friday 8:00 am - 4:30 pm.
When the hospital opens, schedule will be 11:30 am - 8:00 pm with weekend availability required.**
The Lead Lobby Ambassador provides support to the Ambassador Supervisor and exemplary performance assistance to the Lobby Ambassador team. This role will also maintain the Lobby Ambassador responsibilities of demonstrating a high level of customer service to assist with meet and greet, mobility, wayfinding, directions, transportation via electric cart, and connecting patients and families to City of Hope resources.
As a successful candidate, you will:
- Assist with overseeing daily operations to minimize gaps in service.
- Liaison between the external environment, valet parking area and the patient registration area and/or hospital destination of the patient.
- Provide wayfinding and transportation services by greeting patients/families who are arriving on the Duarte Campus.
- Use an electric vehicle or wheelchair to move the patient from a parking lot or valet area to hospital or outpatient destination.
- Deliver services with a high level of engagement, interpersonal skills, safety acuity, and City of Hope values.
Your qualifications should include:
- High school diploma or equivalent
- Five years of experience in a customer service role with at least three years providing face-to-face customer service.
- Current CA Driver’s License
- Current CPR/BLS certification through American Heart Association
Additional Information:
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.