Job Overview

• Create a patient-centered environment by exhibiting patient and visitor sensitivity and concern.

• Checks guests in and out of onsite hotel accommodations, greeting all visitors in a warm and professional manner and exceeding guests’ expectations. 

• Makes reservations for patients and guests for hotel accommodations.  Informs guests of hospital services, guest services, educational programming, social and leisure activities, and special events. 

• Demonstrates fiscal responsibility, handling financial transactions, including credit cards, cash and checks.

• Orients patients and visitors to the Outpatient Accommodations and hospital facilities to facilitate a positive experience, striving to exceed expectations.

• Coordinates all guest requests for special arrangements and services, courteously and efficiently, while ensuring guest confidentiality.

•  Works closely with other hospital departments, such as Scheduling and Transportation and community vendors and off-site hotels. 

• Oversee guest activities and outings as needed while providing timely service and service recovery when necessary. 

• Cross-trains to serve as a back-up lobby ambassador in Patient Relations, Volunteer Services and Concierge representing Guest Services in a positive, professional, team oriented and cooperative manner. 

• Answers Guest Services phones in a professional manner and handles inquiries with excellent service efficiency. 

Qualifications

Minimum Qualifications

Two (2) years of customer service experience and/or hotel/hospitality experience preferred.

Education Requirements

Must have a high school diploma, bachelor’s degree preferred.