About City of Hope,
City of Hope's mission is to make hope a reality for all touched by cancer and diabetes. Founded in 1913, City of Hope has grown into one of the largest and most advanced cancer research and treatment organizations in the U.S., and one of the leading research centers for diabetes and other life-threatening illnesses. City of Hope research has been the basis for numerous breakthrough cancer medicines, as well as human synthetic insulin and monoclonal antibodies. With an independent, National Cancer Institute-designated comprehensive cancer center that is ranked top 5 in the nation for cancer care by U.S. News & World Report at its core, City of Hope’s uniquely integrated model spans cancer care, research and development, academics and training, and a broad philanthropy program that powers its work. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and cancer treatment centers and outpatient facilities in the Atlanta, Chicago and Phoenix areas.

The successful candidate:

The Director of Supportive & Integrative Oncology is a programmatic and people leader accountable for all operational aspects within the departments of Supportive & Integrative Oncology. As a programmatic and people leader, the Director is responsible for the growth and development of those on the teams under their responsibility. This individual is a change leader within the enterprise, continuously evaluating and refining program and departmental processes to enhance safety, quality, and profitability, while also improving daily operations and patient outcomes.

The Director must exhibit strong critical thinking, complex decision-making, and deductive reasoning skills. Furthermore, the Director is responsible for building and maintaining collaborative relationships with all members of various inpatient and outpatient teams, particularly with physicians and leaders, as well as with leaders and team members in partner departments who facilitate patient care.

Responsibilities include but are not limited to daily department and program operations, strategic planning and business development, quality and clinical excellence, policy and procedure development and adherence, financial stability and budgeting, employee influence and leadership, patient retention, and positive patient experience.

• Lead the operational activities of the Supportive & Integrative Oncology departments through effective communication, administration and implementation of best practices.

• Collaborate with regional and enterprise leadership to develop and implement long-term strategic plans that support the COH MVVB and goals.

• Commit to operational and clinical excellence through continual improvement of processes, support of lean principles and participation in local and enterprise quality improvement initiatives. 

• Ensure ongoing compliance with numerous external regulatory agencies (Joint Commission, CMS, etc.) and certifying/quality agencies (QOPI, NABPC, NQMBC, COC, etc.). 

• Lead talent management processes and budget development for direct and programmatic reports and departments Define and clarify roles, set expectations for performance, manage disciplinary action, evaluation and prepare talent for succession planning. ​

Minimum Education:

Master’s Degree in Healthcare or Business Administration

Minimum Experience:

Minimum of ten years of leadership experience, 7+ years in healthcare operations

Preferred Education:

Undergraduate degree in a clinical area preferred.

Skills/Abilities:

Excellent analytical and problem-solving, written and verbal communication skills

Software:

Microsoft Office, EPIC

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity, and inclusion, please click here.

To learn more about our comprehensive benefits, click here: Benefits Information