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SENIOR EHR SUPPORT SPECIALIST - CLINICAL INFORMATICS SPECIALIST - OC HYBRID - 10031512
Irvine, CACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
About City of Hope Orange County
City of Hope Orange County is transforming cancer treatment by bringing world-class expertise and specialized care closer to home. Supported by a regional network of care, our 11-acre academic cancer campus in Irvine is home to City of Hope Orange County Lennar Foundation Cancer Center, our outpatient cancer center, and Orange County’s only cancer specialty hospital, opening in late 2025.
With the opening of the hospital, the full continuum of advanced cancer care—from prevention through survivorship—will be available in Orange County for the first time, eliminating the need to travel for lifesaving treatment. Seamlessly connected to our outpatient cancer center, the new clinical research hospital will feature 73 inpatient beds, advanced surgical suites, groundbreaking clinical trials, and holistic services such as rehabilitative therapy and spiritual care. This isn’t standard cancer care. This is lifesaving cancer care. This is Hope.
Work Schedule: 2 - 3 days onsite in our Irvine CA location.
The Senior Adoption Specialist closely collaborates with the Lead Adoption Specialist, Physician Adoption Lead, Physician Liaisons, Super Users, Key Stakeholders, Informatics, IT teams and Training team to design and implement adoption strategies organization wide. This individual would apply best practices with the goal of ensuring clinician adoption and comfort in both inpatient and outpatient environments.
As a successful candidate, you will:
Serve as a first-line Electronic Health Record (EHR) support for nursing, physician and other end-users in the clinical environment. Epic preferred.
Maintain a consistent and visible presence in clinical areas interfacing with end-users.
Employ strategies to ensure implementation issues are effectively addressed in a timely manner.
Collaborate with the Lead Adoption Specialist, Physician Adoption Lead, Physician Liaisons, Super Users, Key Stakeholders, Informatics, IT teams and Training team to identify trends in clinician support issues.
Demonstrate excellent customer service skills by positive management of challenging behavior by end-users. Identifies situations that need assistance or escalation for resolution.
Maintain current knowledge of system and updates, as well as policies that are supported by clinical applications.
Support users in maintaining workflow changes and system updates.
Your qualifications should include:
Bachelor’s Degree or relevant work experience may substitute.
Greater than 5 years of healthcare experience in an area of expertise.
Training and high-level support of clinicians on Electronic Health Record.
Previous experience training and supporting clinicians with clinical information systems.
RN License preferred.
Epic certification preferred.
Additional Information:
City of Hope employees pay is based on the following criteria: work experience, qualifications, and work location.
City of Hope is an equal opportunity employer.
To learn more about our Comprehensive Benefits, please CLICK HERE.