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SENIOR SITE LIAISON - PATIENT ACCESS (DUARTE) - 10025611

Duarte, CA

City of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases. 

Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise. 

A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.


Pay Rate: $32.0 - $44.38 per hour

Join the transformative team at City of Hope, where we're changing lives and making a real difference in the fight against cancer, diabetes, and other life-threatening illnesses. City of Hope’s growing national system includes its Los Angeles campus, a network of clinical care locations across Southern California, a new cancer center in Orange County, California, and treatment facilities in Atlanta, Chicago and Phoenix. our dedicated and compassionate employees are driven by a common mission: To deliver the cures of tomorrow to the people who need them today.

This role serves as an on-site direct point of contact for providers, care teams and other stakeholders regarding inquiries related to new patient access (including registration, scheduling, financial services, record and intake nurse processes). This role is available on-site to provide seamless and prompt resolution of providers and new patient access questions or escalations related to new patient access, as well as a liaison to ensure consistent new patient access leadership presence. Additionally, the Senior Site Liaison will be responsible for building and fostering effective relationships between providers and new patient access, to maintain close communication and alignment with the new patient access leadership team.

As a successful candidate, you will:

  • Serve as an on-site liaison between new patient access and operational/administrative leaders and teams, care teams and providers to share relevant new patient access updates, and promptly address questions, escalations, or time sensitive requests including direct resolution as appropriate. Serve as on-site extension of new patient access leadership team to enhance relationships between providers and new patient access, including possible participation in high priority leadership and stakeholder meetings.
  • Maintain close communication and alignment with new patient access leadership team, including documentation and sharing of feedback and escalation trends, and participation in meetings and forums as appropriate.
  • Serve as expert in new patient access vision, workflows, key focus areas and key performance indicators.
  • Demonstrates strong verbal and written communication, and expresses ideas clearly, concisely and constructively. Demonstrate a strong customer service orientation and professional demeanor when interacting with all stakeholders focused on building trust and effective relationships, including genuine interest in caring for our patients and maintaining professional composure even when confronted with challenging situations.
  • Proactively identifies improvement opportunities and aligns with broader new patient access efforts.
  • Performs other related duties as assigned or requested.

Your qualifications should include:

  • Bachelor’s degree in Healthcare or related field  (4 additional years of experience plus the minimum experience requirement may substitute for minimum education).
  • 5 years related experience.
  • Medical terminology, Epic, CRM system.
  • Preferably:  Medical office, computer scheduling, insurance verification exp.  Demonstrated ability/experience working with healthcare professionals and managing multiple communications amongst customer relations.

City of Hope is an equal opportunity employer. To learn more about our commitment to diversity, equity and inclusion, please click here.

Additional Information:

  • There are 3 positions available in Duarte.

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