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REVENUECYCLETRAININGSPEC - 10032645
Anywhere, USACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
Position Summary:
The Revenue Cycle Training Specialist supports the development and delivery of training programs for revenue cycle operations, with a focus on Epic and other technology platforms. This entry-level role assists in preparing staff to perform core workflows accurately and efficiently. This role works under the guidance of senior trainers and leadership, contributing to training logistics, content development, and delivery of classroom-style or small group training.
Essential Functions:
Deliver training sessions for Epic and other revenue cycle platforms, tailored to various roles.
Provide at-the-elbow support for standard workflows, including, but not limited to, financial clearance, billing, follow-up, and denial management.
Create and maintain training materials including job aids, eLearning modules, and performance support tools.
Participate in team meetings and contribute feedback to improve training programs.
Support train-the-trainer sessions.
Stay current on Epic upgrades, certification requirements, and adult learning best practices.
- Bachelor’s Degree in Health Administration, Business, Finance or related field; 3 additional years of experience plus the minimum experience requirement may substitute for minimum education.
- 3 years of experience in revenue cycle operations or training, including Epic system training and support
- Epic Certified Trainer (must be current and in good standing)
Strong written and verbal communication
Ability to apply adult learning principles and instructional design methodologies
Ability to work collaboratively across teams
Detail oriented with good organizational skills
Microsoft Office Suite (Excel, Word, Outlook)
Epic (Cadence, Resolute, Prelude, etc.)
Learning Management System (e.g. HealthStream, Cornerstone, or similar)
Instructional Design Tools