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PATIENT FINANCIAL SERVICE COORDINATOR - 10032590
Anywhere, USACity of Hope is an independent biomedical research and treatment center for cancer, diabetes and other life-threatening diseases.
Founded in 1913, City of Hope is a leader in bone marrow transplantation and immunotherapy such as CAR T cell therapy. City of Hope’s translational research and personalized treatment protocols advance care throughout the world. Human synthetic insulin, monoclonal antibodies and numerous breakthrough cancer drugs are based on technology developed at the institution. AccessHope™, a wholly owned subsidiary, was launched in 2019 and is dedicated to serving employers and their health care partners by providing access to City of Hope’s exceptional cancer expertise.
A National Cancer Institute-designated comprehensive cancer center and a founding member of the National Comprehensive Cancer Network, City of Hope is ranked among the nation’s “Best Hospitals” in cancer by U.S. News & World Report and received Magnet Recognition from the American Nurses Credentialing Center. Its main campus is located near Los Angeles, with additional locations throughout Southern California and in Arizona.
The Patient Financial Services (PFS) Coordinator supports the operational and administrative functions of the PFS department. This role serves as a liaison between staff, leadership, and other departments to ensure timely and accurate resolution of patient accounts, adherence to regulatory and compliance standards, and continuous improvement of revenue cycle processes. The PFS Coordinator assists in monitoring workflows, training staff, and supporting performance metrics to enhance the patient’s financial experience and optimize reimbursement.
- Coordinates daily work assignments and monitors productivity and quality metrics for PFS staff to ensure timely and accurate processing of accounts.
- Serves as a point of contact for escalated issues related to billing, collections, payment posting, and patient inquiries; collaborates with internal departments to resolve complex account issues.
- Assists in onboarding new staff (including vendors) and establishing system access.
- Supports the coordination of process improvements and standard operating procedures.
- Prepares and distributes reports related to key performance indicators (KPIs), account status, and team performance.
- Provides administrative support for audits, quality assurance reviews, and compliance initiatives to ensure adherence to internal and external standards.
- Supports special projects and initiatives as assigned by leadership.
Minimum Education: High School Diploma or equivalent (associate or bachelor's degree preferred)
Minimum Experience: 3 years of experience in patient financial services, medical billing, or revenue cycle operations
Pref. Certification/Licensure: Certified Revenue Cycle Representative (CRCR) or equivalent preferred
Preferred Experience: Experience in Epic or other EHR systems; prior experience in a large health system or academic medical center
Skills:
- Strong Organizational and communication skills
- Ability to analyze data and identify trends
- Proficiency in problem-solving and conflict resolution
- Ability to work independently and collaboratively in a fast-paced environment
- Microsoft Office Suite (Excel, Word, Outlook)
- Epic or Similar revenue cycle systems